When you shop with Lucid Roasters, you can do so with confidence — knowing that if you’re not fully satisfied with your purchase, you can return the items to the Lucid Roasters location where your order was registered, and we will offer you an exchange, a refund, or a repair, depending on the case, in accordance with the terms below.
You have the right to return items within 14 calendar days from the date of purchase. To be eligible for a return, the item must be unused, unopened, and in the same condition you received it. It must also be in its original packaging.
Non-returnable items:
- Gift cards or vouchers
- Digital or downloadable products
To complete a return, proof of purchase (such as a receipt) is required.
Refunds (if applicable)
Once your return has been received and inspected, we will contact you by email or phone to notify you whether your refund has been approved or rejected (with reasons, if applicable). If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.
Late or missing refunds
If your refund was approved but hasn’t been received yet:
- Double-check your bank account
- Contact your bank or card issuer, as processing times may vary
- If the issue persists, please contact us at: orders@lucidroasters.ro
Sale items
Only regular-priced items may be refunded. Unfortunately, items purchased on sale or with a discount are not eligible for a refund.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, please email us at orders@lucidroasters.ro. Once we’ve confirmed the exchange, you can send the item to the following address:
Lucid Roasters
Bdul. Corneliu Coposu 5 Bl. 103 Sc. 1 Et. 7 Ap. 21
Bucharest, Romania
Shipping Returns
To return a product, please ship it to:
Lucid Roasters
Bdul. Corneliu Coposu 5 Bl. 103 Sc. 1 Et. 7 Ap. 21
Bucharest, Romania
Shipping costs for returns are the responsibility of the customer and are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refunded amount.
The time it takes for your exchanged product to reach you may vary depending on your shipping address.